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The 2024 Guide To Dental Scheduling Software

March 2024
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If I go to your website right now, could I make an appointment without having to send you an email, fill out a contact form, or pick up the phone? In other words: has your practice invested in online dental scheduling software?

If not, you’re getting left behind. Recent research shows that 43% of patients prefer to book online, and 80% of patients said they would switch providers who offer online booking for convenience factors alone!

Keep reading to understand more advantages of online dental scheduling software. We’ll take a closer look at the main players in the field and answer a few common questions, including “How do I choose the right scheduling software for my practice?”.

Is online appointment scheduling worth it?

Do you only answer the phone during your practice’s business hours? Does it take you a day or so to respond to inquiries sent through your website’s contact form? What do you think potential patients are doing while waiting for a response?

Many will keep looking for a new dentist, especially if they’re in a hurry to get an appointment. Online appointment scheduling offers instant gratification and gets new patients started right away without any unnecessary waiting.

Key benefits of dental scheduling software

Convenience
Flexibility
Ease
Eliminates frustration
Appointment Reminders
For your patients
Can schedule an appointment anytime, even when your office is closed
Can choose the appointment time that fits their schedule without back-and-forth communication
Schedule an appointment with just a few clicks, no phone call needed
No waiting on hold, no voicemails, and no hassle
Patients can get reminded about their appointments via text, email, or phone call
For your practice
Less time spent answering the phone means more productive time in the office
You specify when your dentists and hygienists are available, minimizing downtime
Once your scheduling software is set up, it does the work for you
Online scheduling saves time and eliminates accidental double-booking
Your staff will spend less time sending and following up on appointment reminders

3 top dental scheduling software platforms

:Delmain's pick

best online dental scheduling nexhealth delmain

Key Feature: NexHealth helps dentists acquire new patients and keeps them coming back. Also features automations to reduce no-shows and cancellations

Learn More

localmed best dental scheduling software delmain

Key Feature: Seamlessly integrates with most practice management systems and keeps your schedule up to date at all times.

Learn More

zocdoc best dental scheduling software delmain

Key Feature: Allows dentists to set availability preferences, preventing double bookings. Enhances efficiency with features like automated reminders and customization options.

Learn more

At :Delmain, we work with dentists around the country. Many have increased their new patient appointments and overall patient satisfaction by investing in dental scheduling software for their practices. While there are many options to choose from, we frequently recommend LocalMed, NexHealth, or Calendly based on the practice’s unique needs.

Check out a few of our dental clients and see how they’ve made scheduling software part of their websites:

How to choose a dental scheduling platform

HIPAA compliance

Take your patients’ privacy seriously. Before you sign up for any dental scheduling software, ask about its HIPAA compliance. While there are many new startups creating dental scheduling software, they may not take patient privacy and security as seriously as more established companies.

Practice management system integration

Dentrix, Lighthouse 360, PracticeWorks, EagleSoft, and SolutionReach are a few of the practice management systems used by dental practices. When selecting a scheduling platform, find out how it will integrate with your current workflow.

User experience

Remember, the whole point of dental scheduling software is to make it easier for your patients to make an appointment. When you’re evaluating different platforms, try them yourself! Put yourself in your patients’ shoes. Ask questions like:

  • How many steps does it take?
  • Is it obvious what information is needed?
  • Is the process different on a smartphone?
  • What happens after you schedule? Is there an email or other confirmation?
  • Does it integrate with your website and patient management system?

Essential features for your practice

If your practice has more than one dentist, more than one location, or offers unique specialty services, make sure to consider these when allowing patients to book appointments online. Will the software allow patients to pick their provider or office location? Will they be able to request a longer appointment to discuss implants, veneers, or gum disease treatments? Look for flexibility and software that can grow with your practice.

Tracking capabilities

It’s not just about knowing how many people click on your online booking button. What really matters is understanding how many people actually schedule appointments. Good software will let you track these completed appointments easily. This helps you see how well your scheduling system is working.

Look for features like:

  1. A way to see when someone finishes booking (like being sent to a “Thank You” page on your website).
  2. The ability to track these actions directly in your analytics tools (like Google Analytics 4), so you can understand how your scheduling tool helps your practice.

Getting the help you need quickly

When choosing dental scheduling software, it’s important to have quick and direct support options. Look for a service that offers live chat support, not just email or form responses. This means if you ever run into a problem, you can get help right away from someone who knows what they’re doing, avoiding any interruptions to your service.

Up-to-date help resources

Make sure the software provider keeps their help articles and guides current, especially about tracking and understanding your practice performance. Here’s a quick way to gague how well they’re doing — see if their help information mentions the latest Google Analytics version (called GA4), not the old one (Universal Analytics). If they’re still talking about Universal Analytics, they might not be keeping things up-to-date.

Need help booking more of the right patients?

Online booking is an incredible benefit for both you and your patients, but it’s not a standalone strategy. Make sure you also invest in online marketing to attract new patients, convince them to click “book now”, and become loyal patients.

At :Delmain, we take a comprehensive and proactive approach to dental marketing. We know how to keep your practice ahead of the competition and ensure you’re attracting and booking more of the right patients.

If you want to learn more, book an intro call. We’d love to hear from you.

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